CRM Support & Managed Services

Changing economics. Shifting industry trends. Mergers and acquisitions. The never-ending need to drive down costs. Despite all these challenges, business opportunities still abound. Organizations that are agile, flexible and well-managed will prosper. The right enterprise resource planning (ERP) and customer relationship management (CRM) solutions can help organization address these challenges and provide the agile, flexible, and mature system and operational management needed to seize new opportunities and improve business performance.

Redball Group offers proven managed services for Microsoft Dynamics CRM. We offer our customers leading expertise and a mature range of methods, tools and processes to manage and support the Microsoft Dynamics CRM solutions we deliver. We leverage cloud, on-premises or hybrid deployment architectures and our worldwide delivery network to provide on-going support, maintenance, upgrades and customization for your Microsoft Dynamics solutions. With Redball Group managed services for Microsoft Dynamics you can:

Dynamics CRM:

Microsoft Dynamics CRM application and technical Support

• Functional and Technical Support on Sales, Service and Marketing modules of MS CRM.
• Technical Support for all editions of MS CRM (online, on-premise and IFD).
• Configuration of system settings, user and security management.
• Automating business process with the Workflow implementation and customization.
• Extending Stack Edge with SDK customization specific to the editions – online, on-premise and partner hosted.
• Implementing and maintaining the XRM based applications.
• New line of business application through XRM with rich UI using Silverlight, RedBall Group and JQuery.
• Enhancement to existing add-ons or XRM applications.
• SSRS report development and Dashboard configuration.
• Managing the routine business activities - Importing Data / Leads, automating lead generation and routing, reporting etc.
• Support on all versions on MS CRM (1.2, 3.0, 4.0, and 2011).

Microsoft CRM Integration and Support

• Integration with other Systems – QuickBooks, etc.
• Integration of MS CRM with the existing or legacy systems.
• Integration of MS CRM with SharePoint using built-in integration component or extending it for additional features.
• Integration of MS CRM with company portal, websites, social networks, mapping tool, payment gateways & utility services.
• Integration with other services and feeds for automation of lead generation.
• Integration using ready-made adaptors, tools like Scribe, Expertlogix and custom adaptors.

Installation, Troubleshooting & Maintenance

• Installation of MS CRM on different deployment models – single box, two box and multi-tier.
• Installing and configuring MS CRM Outlook client for end users.
• Configuration of MS CRM, integration of MS CRM with SharePoint, Exchange, MS Office application etc.
• Maintenance of production data & customization and ensuring the smooth running of the system.
• Migrating data and customization from one edition to other and one deployment to other.
• Version up gradation of MS CRM along with data and customization.
• Migrating data from different systems

How do we give support?

• Wide range of support models.
• Dedicated resource or team.
• Remote and Onsite support with well-equipped infrastructure, Video Conferencing, Web Meeting, VOIP, Chat etc.